Tech Support Specialist I - VoIP & Video

MCI Careers; Arkansas; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Job summary

MCI Careers is hiring for a technical support role in Arkansas, focusing on troubleshooting VoIP phones and ensuring a world-class customer experience. Ideal candidates should have a high school diploma, strong communication skills, and an enthusiasm for customer service. This position offers comprehensive training and a strong emphasis on teamwork and problem-solving. MCI provides competitive compensation, benefits including paid time off, health insurance, and opportunities for career growth.

Qualifications

• Must be 18 years of age.
• Understand the basics of VoIP Phone systems, internet gateways, and HD video.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Troubleshoot data, video, and voice service disruptions focusing on first call resolution.
• Accurately document customer interaction while following all required policies.

Skills

Customer service orientation

Problem-solving

Communication skills

VoIP systems knowledge

Time management

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Customer Relations Management System (Remedy)

Job description

MCI Careers is hiring for a technical support role in Arkansas, focusing on troubleshooting VoIP phones and ensuring a world-class customer experience. Ideal candidates should have a high school diploma, strong communication skills, and an enthusiasm for customer service. This position offers comprehensive training and a strong emphasis on teamwork and problem-solving. MCI provides competitive compensation, benefits including paid time off, health insurance, and opportunities for career growth.