Tech Support Pro — Retail (Flexible)

Best Buy; Germantown (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for well-being

Job summary

Best Buy’s Germantown store seeks a Geek Squad Agent to assist customers with technology support and solutions. You will learn the required processes, assess needs, perform basic services and collaborate with other agents for more complex repairs.

The role begins with training and ongoing skill development to help customers in-store and on-site. Join a team dedicated to helping clients understand devices, set up new tech, and decide between repair or replacement while providing accurate time

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Tech-savvy

Job description

Best Buy’s Germantown store seeks a Geek Squad Agent to assist customers with technology support and solutions. You will learn the required processes, assess needs, perform basic services and collaborate with other agents for more complex repairs.

The role begins with training and ongoing skill development to help customers in-store and on-site. Join a team dedicated to helping clients understand devices, set up new tech, and decide between repair or replacement while providing accurate time