In-Store Tech Support Specialist

Best Buy; Lanham (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad is seeking a motivated agent in Lanham, MD to be the first contact for technology support. You will assess customer needs, perform basic services and collaborate with other agents on more complex repairs in-store.

Join our team to gain training, flexible scheduling, and opportunities to grow in a tech-driven retail environment. The role emphasizes excellent customer service, problem solving and teamwork in a fast-paced store setting.

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Tech enthusiasm

Job description

Best Buy's Geek Squad is seeking a motivated agent in Lanham, MD to be the first contact for technology support. You will assess customer needs, perform basic services and collaborate with other agents on more complex repairs in-store.

Join our team to gain training, flexible scheduling, and opportunities to grow in a tech-driven retail environment. The role emphasizes excellent customer service, problem solving and teamwork in a fast-paced store setting.