Retail Tech Support Pro | Flexible Hours

Best Buy; Secaucus (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Great employee discount

Competitive pay

Benefits package

Job summary

Best Buy in Secaucus, NJ is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs. Training and resources are provided to help you succeed.

Responsibilities include assisting customers through check-in and checkout, diagnosing issues, guiding device setup, and offering repair vs. replacement recommendations.

Qualifications

• At least 3 months of experience in retail or customer service.
• Passion for technology.
• Ability to adapt in a fast-paced industry.

Responsibilities

• Provide positive, timely service during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Communication

Job description

Best Buy in Secaucus, NJ is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs. Training and resources are provided to help you succeed.

Responsibilities include assisting customers through check-in and checkout, diagnosing issues, guiding device setup, and offering repair vs. replacement recommendations.