Tech Support Pro - Customer-Facing Tech Advisor

Best Buy; Whitehall (Lehigh County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy’s Geek Squad Agent in Whitehall, PA, provides technology support and guidance to customers at the store. You’ll assess needs, perform basic services, and partner with other agents for more complex repairs.

This role requires empathy, a passion for technology, and the ability to work a flexible schedule including holidays and weekends. Training and resources are provided to succeed.

Qualifications

• 3 months of experience in retail or customer service.
• Flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing next steps.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide status updates to customers.
• Maintain knowledge through certified training courses.
• Communicate and partner with fellow agents.

Skills

Customer service

Communication

Tech-savviness

Job description

Best Buy’s Geek Squad Agent in Whitehall, PA, provides technology support and guidance to customers at the store. You’ll assess needs, perform basic services, and partner with other agents for more complex repairs.

This role requires empathy, a passion for technology, and the ability to work a flexible schedule including holidays and weekends. Training and resources are provided to succeed.