Retail Tech Support Specialist

Best Buy; Baytown (TX); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Baytown, TX location seeks a Geek Squad Agent to be the first point of contact for technology support and solutions. You’ll receive training and resources to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll help customers set up devices, provide guidance on repair vs. replacement, and monitor queues with accurate status updates while maintaining up-to-date product knowledge.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service mindset

Technology passion

Adaptability

Flexibility

Job description

Best Buy’s Baytown, TX location seeks a Geek Squad Agent to be the first point of contact for technology support and solutions. You’ll receive training and resources to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll help customers set up devices, provide guidance on repair vs. replacement, and monitor queues with accurate status updates while maintaining up-to-date product knowledge.