In-Store Tech Support Specialist

Best Buy; Denver (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial retirement resources

Job summary

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support and solutions in our store. You will be trained to assess needs, perform basic services and collaborate with teammates on complex repairs.

Daily duties include assisting customers, setting up devices, tracking service queues and providing accurate time estimates. A flexible schedule including holidays, nights and weekends is required.

Qualifications

• 3 months of experience working in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Tech enthusiasm

Job description

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support and solutions in our store. You will be trained to assess needs, perform basic services and collaborate with teammates on complex repairs.

Daily duties include assisting customers, setting up devices, tracking service queues and providing accurate time estimates. A flexible schedule including holidays, nights and weekends is required.