Tech Support & Device Setup Specialist (In-Store)

Best Buy; Florence (SC); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Best Buy’s Geek Squad Agent role places you at the frontline of technology support in your local Best Buy store. You’ll be trained to assess customers’ needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll deliver friendly, timely service, understand issues through careful questioning, and guide customers on whether to repair or replace devices. A flexible schedule including nights and weekends is expected.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication

Job description

Best Buy’s Geek Squad Agent role places you at the frontline of technology support in your local Best Buy store. You’ll be trained to assess customers’ needs, perform basic services and collaborate with other agents on more complex repairs.

You’ll deliver friendly, timely service, understand issues through careful questioning, and guide customers on whether to repair or replace devices. A flexible schedule including nights and weekends is expected.