Tech Service Experience Specialist

Micro Center; Marietta (GA); Vor Ort; USD 36.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement & Education

Paid Time Off

401K Plan with Company Match

Zusammenfassung

Micro Center is seeking a Service Experience Advisor to be the first point of contact for technical service at the Knowledge Bar. This entry-level role blends basic tech understanding with strong interpersonal skills to guide customers through service intake and recommended solutions.

With performance-based pay and potential commission, the role focuses on delivering a high-touch customer experience and helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and

Qualifikationen

• High School diploma or equivalent.
• No prior technical experience required.
• Strong preference for candidates with customer-facing commissioned sales, hospitality, and/or retail experience.
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally.

Aufgaben

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner.
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in.
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues.
• Process service and point of sale transactions accurately and completely.
• Maintain minimum attachment rates and productivity standards.
• Stay informed of current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep a clean, organized, and customer-ready workspace.

Kenntnisse

Customer service

Sales

Communication

Interpersonal skills

Ausbildung

High School diploma or equivalent

Tools

POS systems

Jobbeschreibung

Micro Center is seeking a Service Experience Advisor to be the first point of contact for technical service at the Knowledge Bar. This entry-level role blends basic tech understanding with strong interpersonal skills to guide customers through service intake and recommended solutions.

With performance-based pay and potential commission, the role focuses on delivering a high-touch customer experience and helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and