Service Experience Advisor — Tech & Customer Care (Commission)

Micro Center; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount Program

Tuition Reimbursement

Paid Time Off

401K Plan

Vendor & Company Job Training

Career Advancement Opportunities

Job summary

Micro Center’s Knowledge Bar seeks a Service Experience Advisor to greet customers, blend basic technical understanding with stellar service, and guide service intake. You will discuss PriorityCare+, Data Backup, and other personalized solutions while building trust and explaining options clearly.

This entry-level role offers performance-based pay with commission opportunities, and eligibility for Medical, Dental and Vision Benefits, 401K matching, tuition reimbursement, paid time off, and

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Customer-facing commissioned sales / hospitality / retail experience preferred.
• Ability to explain services or solutions clearly.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Guide customers through service solutions and offerings.
• Clearly communicate estimated pricing, timelines, and expectations at check-in.
• Assist in basic troubleshooting and route work orders to the appropriate service queues.
• Process service and point of sale transactions accurately and completely.
• Maintain minimum attachment rates and productivity standards.
• Stay informed of current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep a clean, organized, and customer-ready workspace.

Skills

Customer service

Sales & upselling

Communication

Interpersonal skills

Rapport building

Education

High School diploma

Job description

Micro Center’s Knowledge Bar seeks a Service Experience Advisor to greet customers, blend basic technical understanding with stellar service, and guide service intake. You will discuss PriorityCare+, Data Backup, and other personalized solutions while building trust and explaining options clearly.

This entry-level role offers performance-based pay with commission opportunities, and eligibility for Medical, Dental and Vision Benefits, 401K matching, tuition reimbursement, paid time off, and