Customer Tech Service & Solutions Advisor

Micro Center; Westmont (IL); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Retirement Plan with Company M

Vendor and Company Training

Clear Career Growth and Advancement

Job summary

Micro Center is hiring a Service Experience Advisor to be the customer’s first contact for technical service at the Knowledge Bar. You will blend basic tech understanding with strong interpersonal skills to guide service intake and explain pricing, timelines, and options.

The role focuses on delivering a high‑touch customer experience and promoting services like PriorityCare+ and Data Backup, with a compensation structure that includes hourly pay plus commission.

Qualifications

• No prior technical experience required.
• Strong preference for candidates with customer-facing commission sales, hospitality, or retail experience.
• Demonstrated ability to build rapport and explain services clearly and professionally.

Responsibilities

• Serve as the trusted point of contact for walk‑in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide them to appropriate service solutions and offerings.
• Recommend value‑added services such as PriorityCare+, Data Backup, and ESET in a consultative manner.
• Clearly communicate estimated pricing, timelines, and expectations at check‑in.
• Assist in basic troubleshooting and route work orders to the correct service queues.
• Process service and POS transactions accurately.
• Maintain attachment rates and productivity standards.
• Stay informed of promotions and attachment opportunities.
• Provide timely, professional updates on service status to customers.
• Obtain required certifications as directed by management.
• Keep a clean, organized, customer‑ready workspace.
• Ensure high quality customer service during difficult situations.

Skills

Customer service

Interpersonal communication

Explain services clearly

Flexible scheduling

Education

High School diploma or equivalent

Tools

Screwdrivers

Soldering irons

Heat guns

Tweezers

Specialized instruments

Job description

Micro Center is hiring a Service Experience Advisor to be the customer’s first contact for technical service at the Knowledge Bar. You will blend basic tech understanding with strong interpersonal skills to guide service intake and explain pricing, timelines, and options.

The role focuses on delivering a high‑touch customer experience and promoting services like PriorityCare+ and Data Backup, with a compensation structure that includes hourly pay plus commission.