Tech Service Experience Specialist

Micro Center; Indianapolis (IN); On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount for Friends & Family

Tuition Reimbursement & Education

Paid Time Off

401K Plan with Company Match

Vendor & Company Job Training

Career Advancement Opportunities

Job summary

Micro Center is seeking a Service Experience Advisor at the Knowledge Bar. This entry-level role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions, and ensure confidence in the repair process.

With performance-based pay and commission opportunities, this position offers earning potential for those who deliver great service while maintaining a high-touch customer experience.

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience.
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
• Process service and point of sale transactions accurately and completely
• Maintain minimum attachment rates and productivity standards
• Stay informed of current promotions and attachment opportunities
• Provide timely, professional updates to customers regarding service status
• Obtain required certifications as directed by management
• Keep a clean, organized, and customer-ready workspace

Skills

Customer service

Rapport building

Communication

Sales experience

Education

High School diploma or equivalent

Job description

Micro Center is seeking a Service Experience Advisor at the Knowledge Bar. This entry-level role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions, and ensure confidence in the repair process.

With performance-based pay and commission opportunities, this position offers earning potential for those who deliver great service while maintaining a high-touch customer experience.