Entry-Level Tech Service Experience Advisor

Micro Center; Tustin (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Employee Discount

Tuition Reimbursement

Paid Time Off

401K with match

Job summary

Micro Center is seeking a self-motivated Service Experience Advisor to be the customer's first contact for technical service at the Knowledge Bar. You blend basic technical understanding with strong people skills to guide service intake and propose solutions, helping customers see the value of services like PriorityCare+, Data Backup, and ESET.

This entry-level role offers performance-based pay and commission opportunities, with earning potential for those who deliver great service.

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience.
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally.

Responsibilities

• Serve as the trusted point of contact for walk‑in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings.
• Recommend value‑added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner.
• Clearly communicate estimated pricing, timelines, and expectations at time of check‑in.
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues.
• Process service and point of sale transactions accurately and completely.
• Maintain minimum attachment rates and productivity standards.
• Stay informed of current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep a clean, organized, and customer‑ready workspace.

Skills

Customer service

Sales experience

Communication skills

Hospitality experience

Education

High School diploma or equivalent

Tools

POS system

Job description

Micro Center is seeking a self-motivated Service Experience Advisor to be the customer's first contact for technical service at the Knowledge Bar. You blend basic technical understanding with strong people skills to guide service intake and propose solutions, helping customers see the value of services like PriorityCare+, Data Backup, and ESET.

This entry-level role offers performance-based pay and commission opportunities, with earning potential for those who deliver great service.