Tech Service Concierge - Entry-Level Customer Advocate

Micro Center, Inc.; Phoenix (AZ); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount (Friends & Family)

Tuition Reimbursement

Paid Time Off

401K Plan with Company Match

Job summary

Micro Center, Inc. is seeking a Service Experience Advisor to be the customer’s first contact for technical service at the Knowledge Bar.

This entry-level role blends basic technical understanding with strong interpersonal skills to guide service intake and recommend actions for solutions, while delivering a high-touch customer experience. With performance-based pay and commission opportunities, the role offers earning potential for those who consistently deliver great service and build rapport

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Customer-facing commissioned sales, hospitality, and/or retail experience preferred.
• Demonstrated ability to build rapport and explain services clearly.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products in a consultative manner.
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in.
• Assist in basic troubleshooting and route work orders to the appropriate service queues.
• Process service and point of sale transactions accurately and completely.
• Maintain minimum attachment rates and productivity standards.
• Stay informed of current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep a clean, organized, customer-ready workspace.

Skills

Customer service

Sales

Communication skills

Active listening

Education

High School diploma or equivalent

Tools

POS system

Job description

Micro Center, Inc. is seeking a Service Experience Advisor to be the customer’s first contact for technical service at the Knowledge Bar.

This entry-level role blends basic technical understanding with strong interpersonal skills to guide service intake and recommend actions for solutions, while delivering a high-touch customer experience. With performance-based pay and commission opportunities, the role offers earning potential for those who consistently deliver great service and build rapport