Service Experience Advisor — Tech-Savvy Customer Care

Micro Center; Rockville (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center is seeking a self-motivated Service Experience Advisor to be the first contact for customers seeking technical service. The role blends basic tech insight with strong interpersonal skills to guide service intake, advise on solutions, and assure confidence in the repair process at the Knowledge Bar.

Great for those in sales, hospitality, or customer service who love tech and learning. Role offers performance-based pay and commission opportunities with meaningful earning potential.

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience.
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
• Process service and point of sale transactions accurately and completely
• Maintain minimum attachment rates and productivity standards
• Stay informed of current promotions and attachment opportunities
• Provide timely, professional updates to customers regarding service status
• Obtain required certifications as directed by management
• Keep a clean, organized, and customer-ready workspace

Skills

Customer service

Sales

Retail experience

Communication

Education

High School diploma or equivalent

Job description

Micro Center is seeking a self-motivated Service Experience Advisor to be the first contact for customers seeking technical service. The role blends basic tech insight with strong interpersonal skills to guide service intake, advise on solutions, and assure confidence in the repair process at the Knowledge Bar.

Great for those in sales, hospitality, or customer service who love tech and learning. Role offers performance-based pay and commission opportunities with meaningful earning potential.