Tech‑Savvy Mobile Sales Associate

T-MOBILE USA, Inc.; North Windham (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

12 paid holidays

Parental leave

Family building benefits

Tuition assistance

Disability insurance

Life insurance

Transit programs

Mobile service discounts

Home internet discounts

Pet insurance

Job summary

T-Mobile USA, Inc. is seeking a customer-focused associate to support retail operations, engage customers, and recommend technology and service plans. The role emphasizes building product knowledge, using digital tools, and guiding customers through their shopping journey.

Successful candidates develop skills in customer interaction, digital tool usage, and service plan recommendations, contributing to a positive shopping experience and customer loyalty in a fast-paced environment.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be at least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a customer-focused associate to support retail operations, engage customers, and recommend technology and service plans. The role emphasizes building product knowledge, using digital tools, and guiding customers through their shopping journey.

Successful candidates develop skills in customer interaction, digital tool usage, and service plan recommendations, contributing to a positive shopping experience and customer loyalty in a fast-paced environment.