Tech-Savvy Mobile Sales Associate

T-MOBILE USA, Inc.; Ocean City (MD); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee stock purchase plan

401(k) with company match

Paid time off & holidays

Medical/dental/vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide shoppers through their purchase journey.

The role emphasizes building product knowledge, utilizing digital tools, and delivering an exceptional customer experience in a fast-paced store setting. Candidates should have a High School Diploma or GED and some customer service or retail sales experience.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a Retail environment (Preferred).
• Passionate customer advocate and competitive, fast‑paced sales mindset.
• Willingness to work with peers and leaders to learn, share ideas, and resolve issues.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales skills

Team collaboration

Communication

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide shoppers through their purchase journey.

The role emphasizes building product knowledge, utilizing digital tools, and delivering an exceptional customer experience in a fast-paced store setting. Candidates should have a High School Diploma or GED and some customer service or retail sales experience.