Tech-Driven Retail Sales Associate

T-Mobile US Inc.; Easton (Northampton County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations by engaging customers and facilitating technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey, while developing skills in customer interaction and digital tool usage. The role focuses on delivering excellent customer service, promoting service plans, and contributing to a positive shopping experience.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Communication

Sales

Teamwork

Problem solving

Multitasking

Engaging people

Customer focus

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations by engaging customers and facilitating technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey, while developing skills in customer interaction and digital tool usage. The role focuses on delivering excellent customer service, promoting service plans, and contributing to a positive shopping experience.