Mobile Tech Sales Associate

T-Mobile US Inc.; Jacksonville (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Benefits

Discounts

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers and facilitate their technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage. The role emphasizes service plan recommendations, teamwork, and collaboration across channels, with training provided to enhance retail processes and wireless

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Problem Solving

Engaging People

Change Agility

Legal Age 18+

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers and facilitate their technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage. The role emphasizes service plan recommendations, teamwork, and collaboration across channels, with training provided to enhance retail processes and wireless