Mobile Sales Associate: Tech Solutions & Customer Experience

T-Mobile; North Saugus (MA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and helping them choose technology and service options in a fast-paced environment. You will build product knowledge, demonstrate network solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, proficiency with digital tools, and service-plan recommendations. Training is provided, and success is measured by satisfaction, knowledge, and teamwork in a

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in retail.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Engaging People

Customer Problem Solving

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and helping them choose technology and service options in a fast-paced environment. You will build product knowledge, demonstrate network solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, proficiency with digital tools, and service-plan recommendations. Training is provided, and success is measured by satisfaction, knowledge, and teamwork in a