Tech-Savvy Customer Support Agent — Multi-Shift

GamblingCareers.com; Haslett (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Aristocrat Interactive in Lansing, MI is hiring multiple full-time Customer Service Agents to support players, answer questions, and ensure positive interactions across calls, chat, and emails. Join a collaborative team with opportunities to grow in a fast-paced gaming environment.

You will troubleshoot tech issues on computers, tablets, and phones, handle inquiries across channels, and meet daily targets while upholding confidentiality and quality service.

Qualifications

• 0-2 years of inbound/support call center experience preferred.
• Must be at least 21 years old with a HS diploma or equivalent; some college preferred.
• Strong written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.

Skills

Customer service

Written communication

Verbal communication

Typing 90 wpm

Problem solving

Education

High School diploma or equivalent

Tools

Windows Office

Job description

Aristocrat Interactive in Lansing, MI is hiring multiple full-time Customer Service Agents to support players, answer questions, and ensure positive interactions across calls, chat, and emails. Join a collaborative team with opportunities to grow in a fast-paced gaming environment.

You will troubleshoot tech issues on computers, tablets, and phones, handle inquiries across channels, and meet daily targets while upholding confidentiality and quality service.