Player-Focused Support Specialist — Tech Troubleshooter

GamblingCareers.com; Haslett (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Aristocrat Interactive is hiring full-time Customer Service Agents to support players and resolve inquiries across multiple shifts at our Lansing, MI location. Responsibilities include handling calls, chats, and emails, troubleshooting devices, and promoting offers to VIP customers.

The role emphasizes confidentiality, high-volume targets (70 contacts daily) and meeting SLA expectations (under 45 seconds for chats/calls) in a hybrid work setting.

Qualifications

• 0-2 years of inbound/support call center experience preferred.
• Minimum 21 years old with a High School diploma or equivalent.
• Flexibility with work schedule.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrive in a fast-paced, dynamic environment while maintaining high customer service.
• Organized with excellent time-management skills.
• Previous technical support experience is an asset.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Skills

Call center

Customer service

Written communication

Verbal communication

Typing 90 wpm

Troubleshooting

Problem solving

Education

High School diploma

Some college

Tools

Windows Office

Job description

Aristocrat Interactive is hiring full-time Customer Service Agents to support players and resolve inquiries across multiple shifts at our Lansing, MI location. Responsibilities include handling calls, chats, and emails, troubleshooting devices, and promoting offers to VIP customers.

The role emphasizes confidentiality, high-volume targets (70 contacts daily) and meeting SLA expectations (under 45 seconds for chats/calls) in a hybrid work setting.