Gaming Customer Support Specialist (Hybrid)

GamblingCareers.com; Lansing (MI); Hybrid; USD 19,286,000 - 24,797,000; Full time

Job summary

Aristocrat Interactive is expanding and seeking multiple full-time Customer Service Agents to support players. The role involves handling inquiries about accounts, products, and services, troubleshooting devices, and engaging customers across calls, chats, and emails.

The office is located in Lansing, MI, with shifts and travel to the office required. We value customer-focused individuals who can work independently, meet targets, and maintain confidentiality.

Qualifications

• 0-2 years inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent; some college preferred.
• Flexible with work schedule.
• Excellent written and verbal communication skills.
• Ability to pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
• Troubleshooting computers, smartphones, and tablets.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote company values.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Skills

Call center experience

Written communication

Verbal communication

Typing 90 wpm

Troubleshooting

Computer literacy

Independent work

Education

High School Diploma

Some college preferred

Tools

Windows Office

Job description

Aristocrat Interactive is expanding and seeking multiple full-time Customer Service Agents to support players. The role involves handling inquiries about accounts, products, and services, troubleshooting devices, and engaging customers across calls, chats, and emails.

The office is located in Lansing, MI, with shifts and travel to the office required. We value customer-focused individuals who can work independently, meet targets, and maintain confidentiality.