Hybrid Customer Support Specialist – Tech Troubleshooter

GamblingCareers.com; Lansing (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Aristocrat Interactive is seeking multiple full-time Customer Service Agents to join our team in Lansing, MI. We offer several shifts with a hybrid office schedule, supporting customers via calls, chats, and emails while maintaining high service standards.

You will troubleshoot accounts and devices, relay product information, and promote VIP offers. Strong communication, technical aptitude, and the ability to work independently are essential in this fast-paced role.

Qualifications

• 0-2 years of inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent experience; some college preferred.
• Flexibility with work schedule.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrive in a fast-paced, dynamic environment while maintaining high customer service.
• Organized with excellent time-management skills.
• Previous technical support experience is an asset.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote company values.
• Meet daily target of 70 contacts.
• Maintain SLAs for chats and phone inquiries in under 45 seconds.

Skills

Customer service

Call center

Written communication

Verbal communication

Time management

Independent work

Education

High School diploma or equivalent

Some college preferred

Tools

Windows Office Suite

Computer troubleshooting

Job description

Aristocrat Interactive is seeking multiple full-time Customer Service Agents to join our team in Lansing, MI. We offer several shifts with a hybrid office schedule, supporting customers via calls, chats, and emails while maintaining high service standards.

You will troubleshoot accounts and devices, relay product information, and promote VIP offers. Strong communication, technical aptitude, and the ability to work independently are essential in this fast-paced role.