Hybrid Customer Support Agent - Tech Troubleshooter

GamblingCareers.com; Waverly Township (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Aristocrat Interactive is hiring multiple full-time Customer Service Agents to join our Lansing, MI team. You’ll handle inquiries about accounts, products and services, troubleshoot tech issues on computers, tablets and phones, and assist players via calls, chat, and email.

A positive attitude, strong communication, and reliability are essential as you work across shifts in a hybrid office setting. Ideal candidates have 0–2 years of experience, a high school diploma, and the ability to travel to

Qualifications

• 0–2 years of inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent; some college preferred.
• Flexibility with work schedule and shifts.
• Excellent written and verbal communication skills.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computers, tablets, and cell phones.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote company values.
• Maintain SLAs for chats and calls.
• Stay updated on protocols and work toward target of 70 contacts daily.

Skills

Customer service

Communication

Typing 90 wpm

Troubleshooting

Hybrid work

Reliability

Education

High School diploma

Some college preferred

Tools

Windows Office

Job description

Aristocrat Interactive is hiring multiple full-time Customer Service Agents to join our Lansing, MI team. You’ll handle inquiries about accounts, products and services, troubleshoot tech issues on computers, tablets and phones, and assist players via calls, chat, and email.

A positive attitude, strong communication, and reliability are essential as you work across shifts in a hybrid office setting. Ideal candidates have 0–2 years of experience, a high school diploma, and the ability to travel to