Tax Season Front Desk Concierge

H&R Block, Inc.; Junction City (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. seeks a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Eugene, Oregon. This in-person role supports client check-in, scheduling, and daily operations alongside tax professionals.

You will greet clients, direct appointments, and help maintain a professional, confidential environment during tax season, with opportunities to grow into tax preparation or leadership as you gain experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

multitask

Organization

Confidentiality

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Eugene, Oregon. This in-person role supports client check-in, scheduling, and daily operations alongside tax professionals.

You will greet clients, direct appointments, and help maintain a professional, confidential environment during tax season, with opportunities to grow into tax preparation or leadership as you gain experience.