Tax Office Front Desk Concierge

H&R Block; Tampa (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

H&R Block, Inc. seeks a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage appointments, and support daily operations with a team of tax professionals in person.

This role emphasizes confidentiality, strong interpersonal skills, and the ability to multitask during tax season. Training is provided to connect clients with the right tax expert and keep the office running smoothly.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills to collaborate with team and serve clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client-centric environment

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office / scheduling tools

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage appointments, and support daily operations with a team of tax professionals in person.

This role emphasizes confidentiality, strong interpersonal skills, and the ability to multitask during tax season. Training is provided to connect clients with the right tax expert and keep the office running smoothly.