Tax Office Front Desk Concierge (In-Person)

H&R Block, Inc.; Saint Marys (Elk County); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, handle check-in and intake, schedule appointments, and connect clients with the right tax professional.

The role emphasizes confidentiality, teamwork, and a professional client experience. Evening and weekend availability during tax season is required to meet client needs and deadlines.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service experience

Interpersonal communication

Multitasking

Organizational skills

MS Office / Teams / scheduling systems

Hospitality experience

Call center / customer service

Receptionist / front desk experience

Tax office / financial services

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, handle check-in and intake, schedule appointments, and connect clients with the right tax professional.

The role emphasizes confidentiality, teamwork, and a professional client experience. Evening and weekend availability during tax season is required to meet client needs and deadlines.