Tax Season Front Desk & Client Concierge

H&R Block, Inc.; Symmes Corner (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily front-desk operations to help tax professionals serve clients efficiently.

In this in-person role, you will coordinate check-ins, handle documents, and keep the office organized. Training will be provided, and the position can lead into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression at the front desk.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain clean, organized office spaces to support a professional experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal and communication skills

Multitasking

Organizational skills

Office software proficiency

Scheduling experience

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily front-desk operations to help tax professionals serve clients efficiently.

In this in-person role, you will coordinate check-ins, handle documents, and keep the office organized. Training will be provided, and the position can lead into tax preparation or office leadership.