Tax Office Front Desk & Client Concierge

H&R Block; Post Falls (ID); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, scheduling, and daily office operations, supporting tax professionals in a fast-paced environment.

This in-person role requires strong interpersonal skills, attention to detail, and the ability to multitask including evenings and weekends during tax season. Training will be provided to help you grow toward tax preparation or leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office / Teams

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, scheduling, and daily office operations, supporting tax professionals in a fast-paced environment.

This in-person role requires strong interpersonal skills, attention to detail, and the ability to multitask including evenings and weekends during tax season. Training will be provided to help you grow toward tax preparation or leadership.