Tax Office Front Desk Specialist

H&R Block, Inc.; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, schedule appointments, and match clients with the appropriate tax professional.

The role supports daily office operations and documents intake with a focus on accuracy and confidentiality. This in-person position requires strong communication, multitasking, and teamwork, with evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities through the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Multitasking

Communication

Organizational skills

Office software

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, schedule appointments, and match clients with the appropriate tax professional.

The role supports daily office operations and documents intake with a focus on accuracy and confidentiality. This in-person position requires strong communication, multitasking, and teamwork, with evenings and weekends during tax season.