Tax Office Front Desk & Client Concierge

H&R Block, Inc.; Pomona (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, schedule appointments, and help match clients with the right tax professional.

This in-person role offers training and a path into tax preparation or office leadership. You will maintain a tidy reception area, manage check-ins, handle documents, and support daily operations with discretion and professionalism.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service experience

Interpersonal skills

Multitasking

Attention to detail

Computer literacy

Education

High school diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, schedule appointments, and help match clients with the right tax professional.

This in-person role offers training and a path into tax preparation or office leadership. You will maintain a tidy reception area, manage check-ins, handle documents, and support daily operations with discretion and professionalism.