Tax Office Front Desk & Client Concierge

H&R Block, Inc.; Bay Springs (MS); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage day-to-day office tasks in person. You will schedule appointments, match clients with tax professionals, and support a smooth client experience in a fast-paced environment.

This role emphasizes confidentiality, organization, teamwork, and flexibility to work evenings/weekends during tax season. Training and support are provided to grow into tax preparation or office leadership roles.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service mindset

Interpersonal communication

Multitasking

Organizational skills

Computer literacy (Office, Teams)

Evenings/weekends flexibility

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage day-to-day office tasks in person. You will schedule appointments, match clients with tax professionals, and support a smooth client experience in a fast-paced environment.

This role emphasizes confidentiality, organization, teamwork, and flexibility to work evenings/weekends during tax season. Training and support are provided to grow into tax preparation or office leadership roles.