Tax Office Front Desk & Client Concierge

H&R Block, Inc.; Butler (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking an aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support daily office operations alongside tax professionals in person.

With training, this role can lead to tax preparation or office leadership. The position requires evenings and weekends during tax season and a strong commitment to client service and confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Education

High School diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking an aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support daily office operations alongside tax professionals in person.

With training, this role can lead to tax preparation or office leadership. The position requires evenings and weekends during tax season and a strong commitment to client service and confidentiality.