Tax Office Front Desk Concierge

H&R Block, Inc.; Barbourville (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office.

This in-person role supports client scheduling, office operations, and collaboration with tax professionals to ensure a smooth experience during tax season. You will manage check-ins, handle documents, and assist clients with direct questions while maintaining professionalism and confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Customer service

Multitasking

Organizational skills

Team collaboration

Attention to detail

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office.

This in-person role supports client scheduling, office operations, and collaboration with tax professionals to ensure a smooth experience during tax season. You will manage check-ins, handle documents, and assist clients with direct questions while maintaining professionalism and confidentiality.