Tax Office Front Desk Concierge

H&R Block, Inc.; Springfield (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Springfield, MO is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, answer calls, and coordinate appointments with tax professionals.

This in-person role supports daily office operations and offers training with growth into tax preparation or leadership. Availability evenings and weekends during tax season is expected.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Confidentiality

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Springfield, MO is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, answer calls, and coordinate appointments with tax professionals.

This in-person role supports daily office operations and offers training with growth into tax preparation or leadership. Availability evenings and weekends during tax season is expected.