Tax Office Front Desk Specialist — Client Care

H&R Block, Inc.; Moberly (MO); On-site; USD 19,000 - 26,000; Part time

Job summary

H&R Block in Missouri is seeking a seasonal Client Service Professional / Receptionist to greet clients and be the welcoming first impression for every visit. The role includes managing client scheduling and supporting daily office operations in person.

You will answer phone calls, check clients in, scan and organize documents, and collaborate with tax professionals to ensure a smooth client experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Missouri is seeking a seasonal Client Service Professional / Receptionist to greet clients and be the welcoming first impression for every visit. The role includes managing client scheduling and supporting daily office operations in person.

You will answer phone calls, check clients in, scan and organize documents, and collaborate with tax professionals to ensure a smooth client experience. Evening and weekend availability during tax season is required.