Front Desk Specialist - Client Experience (Tax Office)

H&R Block, Inc.; Forsyth (MO); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Springfield, MO. This in-person role welcomes clients, manages scheduling, and supports daily office operations alongside tax professionals.

With training and support, this position can lead toward tax preparation or office leadership. Availability evenings and weekends during tax season is required; you will be the friendly face for clients throughout the tax cycle.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; able to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Maintain organized, clean office to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Client-centric mindset

Interpersonal skills

Multitasking

Detail-oriented

Computer literacy

Office software

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Springfield, MO. This in-person role welcomes clients, manages scheduling, and supports daily office operations alongside tax professionals.

With training and support, this position can lead toward tax preparation or office leadership. Availability evenings and weekends during tax season is required; you will be the friendly face for clients throughout the tax cycle.