Tax Office Front Desk Specialist

H&R Block, Inc.; Richmond (MO); On-site; USD 24,000 - 32,000; Full time

Job summary

H&R Block, Inc. in Missouri is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling. You will support daily office operations and work alongside a team of tax professionals in a fast-paced, client-centric environment.

This in-person role offers training and a stepping stone into tax preparation or office leadership, with availability for evenings and weekends during tax season. The position is in-office and not remote.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client and team interaction.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-centric mindset

Interpersonal communication

Multitasking

Organizational skills

Office software proficiency

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Missouri is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and manage client scheduling. You will support daily office operations and work alongside a team of tax professionals in a fast-paced, client-centric environment.

This in-person role offers training and a stepping stone into tax preparation or office leadership, with availability for evenings and weekends during tax season. The position is in-office and not remote.