Tax Office Front Desk Concierge

H&R Block, Inc.; Rolla (MO); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist for an in-person, Rolla, MO office. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

Ideal candidates have strong client service skills, the ability to multitask, and availability for tax-season evenings and weekends. This role offers hands-on exposure to tax office operations and pathways to leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Team collaboration

Multitasking

Attention to detail

Confidentiality

Office software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist for an in-person, Rolla, MO office. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

Ideal candidates have strong client service skills, the ability to multitask, and availability for tax-season evenings and weekends. This role offers hands-on exposure to tax office operations and pathways to leadership.