Front Desk Specialist & Client Concierge - Tax Office

H&R Block, Inc.; Wentzville (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in Missouri seeks a seasonal Client Service Professional / Receptionist who will be the welcoming face for every client. You’ll manage client check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role requires strong interpersonal skills, the ability to multitask, and professionalism during tax season. Training provided; opportunities for growth into office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills to work with clients and team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Interpersonal skills

Communication skills

Multitasking

Organization

Professionalism

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Missouri seeks a seasonal Client Service Professional / Receptionist who will be the welcoming face for every client. You’ll manage client check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role requires strong interpersonal skills, the ability to multitask, and professionalism during tax season. Training provided; opportunities for growth into office leadership.