Tax Office Front Desk & Client Concierge

H&R Block, Inc.; Joint Base Elmendorf-Richardson (AK); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-ins, and support daily office operations in person.

You will direct clients to the appropriate tax professional, handle scheduling, and maintain a professional, confidential client experience. This role offers training and a potential path into tax preparation or office leadership, with evenings and weekend shifts during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication skills

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-ins, and support daily office operations in person.

You will direct clients to the appropriate tax professional, handle scheduling, and maintain a professional, confidential client experience. This role offers training and a potential path into tax preparation or office leadership, with evenings and weekend shifts during tax season.