Tax-Season Front Desk & Client Concierge

H&R Block, Inc.; Crab Orchard (WV); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will handle client check-in, scheduling, and daily operations while supporting tax professionals.

This in-person role offers training and a path into tax preparation or leadership within a collaborative team. You will greet clients, assist with their needs, manage documents, and help maintain a professional office environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage multiple priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients and create a welcoming first impression at the office.
• Answer phones, schedule appointments, and match clients with the appropriate tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will handle client check-in, scheduling, and daily operations while supporting tax professionals.

This in-person role offers training and a path into tax preparation or leadership within a collaborative team. You will greet clients, assist with their needs, manage documents, and help maintain a professional office environment.