Seasonal Tax Office Front Desk Concierge

H&R Block, Inc.; Odessa (FL); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role focuses on greeting clients, scheduling, and supporting daily operations with a team of tax professionals.

You will manage check-in, assist with document intake, and collaborate with colleagues to ensure a smooth client experience during tax season, including evenings and weekends as needed.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Organizational skills

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role focuses on greeting clients, scheduling, and supporting daily operations with a team of tax professionals.

You will manage check-in, assist with document intake, and collaborate with colleagues to ensure a smooth client experience during tax season, including evenings and weekends as needed.