Tax Office Client Concierge & Receptionist

H&R Block, Inc.; Norridge (IL); Vor Ort; USD 21.000 - 37.000; Teilzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, answer calls, schedule appointments, and match clients with the right tax professional.

You will manage check-in and intake, keep the office organized, and collaborate with tax professionals to ensure a smooth client experience. Availability for evenings and weekends during tax season is required.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Customer service

Interpersonal skills

Multitasking

Communication

Office software

Evening/weekend availability

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, answer calls, schedule appointments, and match clients with the right tax professional.

You will manage check-in and intake, keep the office organized, and collaborate with tax professionals to ensure a smooth client experience. Availability for evenings and weekends during tax season is required.