Tax Office Client Concierge & Front Desk

H&R Block, Inc.; Fredericktown (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist who will greet clients, schedule appointments, and support daily office operations. This in-person role works with tax professionals to ensure a smooth client experience and may lead toward tax prep or office leadership opportunities.

The position requires strong customer service, multitasking, and confidentiality. Evening and weekend availability during tax season is required to meet client needs and keep the

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with ability to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Multitasking

Communication

Team collaboration

Office software

Scheduling

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist who will greet clients, schedule appointments, and support daily office operations. This in-person role works with tax professionals to ensure a smooth client experience and may lead toward tax prep or office leadership opportunities.

The position requires strong customer service, multitasking, and confidentiality. Evening and weekend availability during tax season is required to meet client needs and keep the