Client Concierge & Receptionist for Tax Season

H&R Block, Inc.; Sumner (WA); On-site; USD 24,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals to connect clients with the right services and handle check-in and intake tasks with discretion.

The role emphasizes a professional, welcoming presence, strong communication, and the ability to multitask in a busy environment during tax season, including evenings and weekends.

Qualifications

• Experience in fast-paced, client-focused settings.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer tools (Office, Teams, scheduling software).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Computer literacy

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals to connect clients with the right services and handle check-in and intake tasks with discretion.

The role emphasizes a professional, welcoming presence, strong communication, and the ability to multitask in a busy environment during tax season, including evenings and weekends.