Tax Office Receptionist & Client Concierge

H&R Block, Inc.; Ephrata (Lancaster County); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals and handle check-in, document intake, and basic office tasks.

Evening and weekend availability during tax season is required. This role provides hands-on experience in a busy tax office and can lead toward tax preparation or office leadership with training and growth opportunities.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Multitasking

Communication

Attention to detail

Computer literacy

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals and handle check-in, document intake, and basic office tasks.

Evening and weekend availability during tax season is required. This role provides hands-on experience in a busy tax office and can lead toward tax preparation or office leadership with training and growth opportunities.