Tax Office Receptionist & Client Concierge (Evenings)

H&R Block, Inc.; Richlands (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and coordinate who handles each tax need, ensuring a smooth, professional experience.

In this in-person role, you will support daily operations, use basic Office tools, and collaborate with tax professionals. The position offers hands-on training and opportunities to grow into tax prep or leadership roles during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Excellent communication

Customer service

Multitasking

Attention to detail

Office software

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and coordinate who handles each tax need, ensuring a smooth, professional experience.

In this in-person role, you will support daily operations, use basic Office tools, and collaborate with tax professionals. The position offers hands-on training and opportunities to grow into tax prep or leadership roles during peak season.