Tax Office Client Services Receptionist

H&R Block, Inc.; Dickson City (Lackawanna County); On-site; USD 26,000 - 35,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You’ll greet clients, answer calls, schedule appointments, manage check-ins, and support daily operations in person during tax season.

Ideal candidates have strong interpersonal skills, are organized, able to multitask, and comfortable with basic Microsoft Office tools. Evening and weekend availability during tax season is preferred to meet client needs.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including documents.
• Maintain office organization and cleanliness to support client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organization

Scheduling

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You’ll greet clients, answer calls, schedule appointments, manage check-ins, and support daily operations in person during tax season.

Ideal candidates have strong interpersonal skills, are organized, able to multitask, and comfortable with basic Microsoft Office tools. Evening and weekend availability during tax season is preferred to meet client needs.